FAQ



Frequently Asked Question (FAQ)

 

Q: What kind of project that has been done by APPKEY?

A: Since its establishment, our company has been working on many projects and produce many mobile applications and websites for local customers as well as customers from abroad. You can see our products on the portfolio through our company website.

Q: What should I do if I want to order a website or APPs on APPKEY?

A: To make a reservation, You can contact us by phone or fill the form that we have provided on the Request Quotation corectly and completely. Our marketing will contact you to follow up.

Q: How much it cost to create a website or Android and iOS application?

A: We determine the cost of application or website development in accordance with the customers needs of features and the time required to finish the project. The quotation will be sent to the customer after our programmers team have checked and discussed the web or application order.

Q: How can I monitor the progress of the website or an app that I order at PT APPKEY?

A:

  • For customers who ordered the mobile app, we will always send you the progress of the app with the percentage of 25%, 50%, 75% and 100%. During the process, customer can make corrections to our works with the note that you can’t change the basic consept of the app.
  • For customer who order a website, we can show you the progress of the project by uploading the project temporarily into our server, so that customers can check the progress online at any time.
Q: How long does it take to create a website or iOS and Android apps?

A: There are various time range for the web or application development according to the features dan system of the product itself. The estimated development time will be informed to the customer when we know and understand about the features that is wanted by the customer.

Q: If the development of the app or website is complete, whether Appkey provides all the source code to me?

A: Basically, our company just submit a binary file and didn’t submit source code to customers. If the customer requires the original source code, then the customer will be charged extra.

Q: Are the datas contained on the website or applications developed in APPKEY can be known by others?

A: We are always strive to maintain the confidentiality of the data and ideas related to the projects entrusted by our clients. Non Disclosure Agreement can be made if it is necessary.

Q: Does Appkey can helping to add features to the application or website that has been completed?

A: We can help adding the features to the app or website of the customer after checking the app or website.

Q: If the website or the application is already in use, whether Appkey still provide the monthly maintenance?

A: Maintenance services that we provide are optional, it means that customers can choose to use or not use these services. We have several methods of maintenance services to customers such as:

  • Monthly maintenance with at least 1 year contract. However, this provisions is still can be discussed between Appkey and customers.
  • Maintenance per case. It is meant that we will provide a maintenance service when there is a problem/bug in customer’s website or application. This maintenance service will takes a cost depending to the volume of the problem (bug). Please contact us for more informations.
Q: What kind of application that can be made in PT APPKEY?

A: As long as in the Android and iOS platform, we can develop any application according to the customer needs. For more information, please contact us!

Q: How long it takes to develop an application?

A: Developing an application requires various time range according to the features contained in it, which ranged from 1,5 months to 6 months. But recently we are more working on applications that takes about 3 months.

Q: What should be prepared in developing an application or a website?

A: The average things that need to be prepared to make a website or application are a clear and complete description, budget, date line, content (consist of manuscript/ text and image) as well as a server. For more information, please visit our website. The data provided by customers will affect the time and cost of the development process.

Q: Does PT APPKEY can help me to register into the App Store or Google Play?

A: Yes, we can. Please contact us first.

Q: Does PT APPKEY have experience in developing application starting from making a plan?

A: Yes, we have. Most of the projects that have been entrusted to us, our team has always participated in making the plan.

Q: Does the design made yourself? or created by outsiders?

A: The designs created in our company. However, if you have your own design, you can send the design to us, so it can be used as a reference in the development process.

Q: Does PT APPKEY allows customers to participate in the product development process?

A: Currently we do not implement it.

Q: Does PT APPKEY able to provide services to customers from all around Indonesia?

A: Yes, our company is located in Bali, but we have no problem to communicate and provide services to customers wherever they are. Communication between PT APPKEY and our customers can be done with various media such as telephone, email, using LINE app, Skype app, etc.

Q: Do APPKEY able to create an application that is using location information (geo location)?

A: Yes, we can. Most of our application have been equipped by this feature.

Q: Is the source code will be handed over in full to the customer?

A: Basically, the application or website file will be delivered to the customers in binary type. If the customer requires the original source code, it would require an additional fee. For further information, please contact our office.

Q: Do APPKEY able to implement Twitter into a website or application?

A: Yes, we can.

Q: Do APPKEY able to create a web application?

A: Yes, we do.

Q: Do APPKEY provide application maintenance services?

A: Yes, we do. However, maintenance services require a separate contract with the app or web development contract.

Q: Is it possible for APPKEY to create applications with a profit sharing model?

A: For now we only create applications or websites based on the contract with the customer.

Q: Do APPKEY can make the design includes icons for applications or websites?

A: Yes, we do.

Q: Do APPKEY able to develop an application in many OS and devices?

A: We can create applications that support iOS and Android platform both for smartphone or tablet.

Q: How far is APPKEY able to support the customers needs in application and website developments?

A: Our company able to support the needs of the web and application ranging from planning to operations. Specifically, it is start from planning, provision of manuscript, user interface design, application development, server, infra structure, Application store account registration, to the operations and maintenance services.

Q: Does PT APPKEY able to help me registering into Google Play or App Store?

A: Yes, we do.

Q: Do PT APPKEY able to assist in making a web or app design?

A: We have experienced and reliable designers, so You can entrust us to make a design for your website or application.

Q: Where is the location of the web or application development?

A: Our company is located in Denpasar, Bali. For more details, please refer to the location map of our company.

Q: Do Appkey able to develop applications that connect to Twitter or Facebook?

A: Armed with development experience that we have, we able to create applications that connect with SNS such as Facebook and Twitter.

Q: What will happen after the application is launched?

A: Once the application is launched, we are still able to provide maintenance services when it is needed. We were even able to provide this support continuously. For more information about maintenance services, please contact us!

Q: Do Appkey able to provide infrastructure support such as server / hosting?

A: Yes, we do. Please contact us for more detail!

Q: Can I order Appkey to change / edit an application or a website created in other companies?

A: Yes, You can. First of all, You need provide the original source code and the specification of the app or web.

Q: Do Appkey can change iPhone app into the Android app or vice versa?

A: Yes, we can. However, more precisely, it isn’t change, but making the same app on Android platform or vice versa. Because of Android and iOS have a recommended UI and different standard function so that these require different programming languages for each platforms.

Q: Does Appkey able to apply Google analytics on the website?

A: Yes, we can. With the google analytics, customers can monitor the condition of the website that they manages, for example, the number of people who visit or the number of people who click on the web.

Q: Do Appkey able to develop applications to support the business?

A: Yes, we can.

Q: Is the the operational costs necessary when we are creating a web or application?

A: It is depending on the content and the operational conditions of the application. If a website or application that requires the operation after the development in a professional manner, then we can provide a separate operational contract with the development contract.